Healius: Intuitive Enterprise Healthcare

Highlight Overview

As the sole Australia-based UX/UI Designer at Neuronimbus, I was a primary design lead for Healius, one of Australia’s leading healthcare providers. Clinical operators across labs, diagnostics, and early childhood therapy services were working inside disjointed legacy systems that demanded heavy manual tracking, buried patient data in dense tables, and fell short of WCAG 2.2 — a real problem during long, high-pressure shifts.

I led the redesign of a modernised Request Management dashboard, working with an internal Clinical Specialist Adviser to translate real clinical workflows into a flattened information architecture and governed design system.

Impact

Task-to-completion time for metric entry dropped significantly, with fewer data-entry errors during rapid clinical sessions
Design-to-development handoff time cut by 50%
6 previously separate brand workflows unified into one governed platform

The Challenge

Clinical professionals needed a unified, frictionless environment to track patient booking requests and manage clinical workflows — but were stuck with disjointed systems built for individual brands rather than one platform. The platform also had to flex across very different clinical settings, from fast-paced diagnostic labs to early childhood therapy environments, without losing consistency or compliance.

My Role & Method

Role: UX + UI Design, Visual Design, Design Systems Governance, Interaction Design, User Research, Prototyping & Testing

Tools: Figma, FigJam, Zoom

Rather than broad market research, discovery here was driven by close internal collaboration with a dedicated Clinical Specialist Adviser, mapping exact clinical realities, regulatory guardrails, and operational needs from day one:

Expert workflow mapping — walk-throughs of existing end-to-end clinical processes to pinpoint where legacy software caused bottlenecks
Cognitive load assessment — analysing which screens and logging tasks contributed most to practitioner fatigue and manual errors
Accessibility guardrail definition — establishing WCAG 2.2 and clinical safety requirements early, rather than retrofitting them later

What I Found

Synthesising the workflow maps and guardrails with the Clinical Specialist Adviser surfaced three core issues:

Rigid scheduling — inflexible fields and steps that didn’t match how scheduling actually happens in a clinical setting, eating into time that should go to patient care
Fragmented booking — request details, patient preferences, and appointment details scattered across the workflow instead of living in one place
Buried data — critical patient records sat in dense, text-heavy tables when they needed to be scannable at a glance

None of these issues were minor on their own, and together they compounded fatigue across a full shift.

The Solution

I redesigned data entry and improved the scheduling flow to match how scheduling actually happens on the ground, cutting unnecessary form fields that had nothing to do with real clinical work.

Booking got its own fix: request details, patient preferences, and appointment scheduling now live in a single workspace, so clinicians aren’t hunting across screens to book an appointment. The confirmation flow keeps patients informed and in control at every step:

Immediate SMS confirmation once an appointment is secured
A summary of essential details — location, time, service type, preparation requirements
Upfront instructions (fasting rules, required documents) to remove guesswork before the visit
Accessible options to reschedule or cancel at any time

For the data fragmentation problem, I restructured the layout hierarchy so information and active workflows sit in the main view, scannable at a glance.

Underneath all of it sits a governed design system — reusable input states, tables, and alert banners — with accessibility built in throughout, including a colour palette exceeding WCAG 2.2 AA and a Roboto typographic scale tuned for split-second, accurate scanning.

Outcome

The redesigned Request Management dashboard reduced cognitive load and administrative friction for clinical staff working long, high-pressure shifts. The governed design system cut design-to-development handoff time by 50% across six unified brand workflows — turning six disconnected brand experiences into one coherent, accessible platform clinicians could rely on regardless of setting.

ONE

Open eReferral SMS

Patients are notified via SMS when they have a referral for a clinical appointment. They can view and choose their booking preferences via a patient portal.